Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you Scents and feel strives to provide our Customers with the best Customer Service possible. To ensure this, we have the following policy regarding Returns/Exchanges. We suggest you read this before you place any order with us and contact us if you have any questions, prior to placing your order.
Due to the nature of our handmade lines (Foutas, baskets, hats and copper), some irregularities in weave, color and embossing may occur and should not be considered as damaged.
Scents and Feel will accept returns/exchanges within 7 days of receipt of your shipment from us under the following guidelines.
Items on sale or clearance are not eligible for refunds or exchanges.
If you do have an item that you wish to return/exchange, please contact us within 7 days of receipt of your item. You will be provided with an RMA number for your return. This number is valid for 10 business days. The RMA number must be on the top of the box with the address label. Returns must be sent Insured and Signature Confirmation to ensure that we do receive your return. Upon receipt of your approved return, Scents and Feel will either issue a refund for the purchase price of your item(s) minus a 25% restocking fee to the credit card used for your purchase or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by Scents and feel; all shipping charges are at the customer’s responsibility.
Boxes sent to Scents and Feel without an RMA number will be refused upon delivery and returned back to you, at your expense. We are not responsible for any returns that are not shipped according to our policy
WRONG ITEM SHIPPED/DAMAGED MERCHANDISE
While the Scents and feel staff strives to offer excellent Customer Service and Quality Control, we are human and occasionally do make mistakes. In the event that it would happen, please contact us within 24 hours of the acceptance of your shipment to notify us of the error. We will ship you the correct item along with a return shipping label with an RMA number on it. Shipping the corrected item to you and the return item is at Scents and Feel’s expense.
If your package arrives damaged, please contact us immediately for further instructions. Please do not destroy the box that your item arrived in and do not throw away the broken items. Please hold on to them for further instructions. Email us at customer service indicating what has happened and the damage that incurred. We will then issue you an exchange along with a Return Shipping Label for your damaged item. Items not returned to us in their current condition will not be eligible for an Exchange. Refunds are not issued on damaged goods, we will be happy to reship your order to you.make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.